Nancy Frishberg is the manager of user research at Financial Engines.
In this episode of the podcast dollars to donuts, Nancy discusses recruiting participants in an enterprise setting (where users are customers of your customers), finding the generative in the evaluative and how to think about collaborative workspace as entirely separate from reporting structure.
Everybody in the organization should be interested in user research and care about what our users think and have opinions based in fact, and just not see their own experience as one facet of many people’s experiences. – Nancy Frishberg
Links mentioned over the course of the show:
- Nancy Frishberg
- Follow Nancy on Twitter
- Financial Engines
- User Research Council
- Fitts’s Law
- General Assembly User Experience Design training
Click here to read the original Career Linguist post about Nancy and her work.