Top 3 Daily Responsibilities:

• Assist with user testing preparation activities
• Assist with data collection activities from a variety of research methods
• Observe usability testing sessions, taking notes, and providing detailed transcripts for the team

Key areas of responsibility (training provided)

• Sets up and operates user research lab equipment
• Executes planned experiments in a repeatable manner
• Conducts experiments in the lab
• Conducts experiments in the field
• Provide suggestions to improve current best practices
• Performs other duties as assigned

Required Qualifications:

• BA in psychology, anthropology, human factors or other relevant field
• Open to new grads with internship experience or master’s projects
• Passion for communications and messaging apps
• Understands basic (user experience) research methods
• Skilled at conducting in-person interviews
• Comfortable with and skilled at analyzing large qualitative datasets (e.g., interview videos, transcripts, open-ended survey responses)
• Understands basic statistical concepts

Nice to Haves

• Preference for a B.S./B.A. (in progress or completed) in Human Factors, Psychology, HCI/Computer Science, Social Science, Anthropology, or other field focusing on human behavior and/or human computer interaction
• Experience in video editing is nice to have but not necessary
• Excellent people skills
• Flexible working style
• Strong desire to learn
• Detail oriented
• Excited to work in a fast-paced team environment
• Can work independently and be flexible by adapting to changing schedules and different projects
• Strong oral and written communication skills