job: Translation Services Manager (WMATA)

About the job

Job Description

Are you a professional Spanish translator looking to make a difference? Metro is seeking a translation services expert to help improve how we communicate with diverse customers and communities. At Metro, we’re always striving to eliminate barriers to transit. In this new role, you will work with a team of communications and outreach professionals to manage the translation process and ensure all customers have meaningful access to the system.

Minimum Qualifications


  • Bachelor’s Degree in Spanish, Linguistics, Communications, Social Sciences or related field.


  • A minimum of seven (7) years of translation/interpretation or relevant experience.


  • The employee must be certified at hiring or acquire the following certification within one (1) year of their hire date and maintain it while in this job. Certified Interpreter and/or Translator with documentation indicating the certifying assessment body (Interagency Language Roundtable (ILR), American Translators Association (ATA), etc.), subject matter expertise, proficiency level, specific language combinations, proof of valid certification, and direction of translation (e.g., Spanish -> English, English -> Spanish)

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation

In accordance with the Washington Metropolitan Area Transit Authority’s Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

Job Summary

The Translation Services Manager will direct all of Metro’s non-English language communications, including managing all translation services and contracts. The ideal candidate is bilingual, fluent in English and Spanish, to convey ideas and concepts from one language to another. In addition, the incumbent prepares written translations of customer-facing materials such as brochures, webpages, and signage. The incumbent possesses an understanding of the non-English market, identifies knowledge gaps to improve communications that resonate with Metro’s diverse, non-English customers.

Essential Functions

  • Translates a variety of written, technical, legal, and other informational material from English to Spanish and coordinate requests for language services.
  • Ensures accuracy of translated materials by proofreading and implementing quality control edits for English to Spanish language documents.
  • Provides translation support to audiences that is clear, reflective of meaning with appropriate tone and intent, to Metro departments on special projects, and community outreach events.
  • Serves as a COTR for translations contracts and manages the procurement process as the agency representative for service, to ensure compliance.
  • Establishes and develops processes within the organization for the administration and implementation of language policies and procedures for the Authority.
  • Demonstrates expertise coordinating multiple translation projects and overseeing budgets exceeding $1M.
  • The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report


WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

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