job: Assistant Director, Language Services

OHSU

https://externalcareers-ohsu.icims.com/jobs/16863/assistant-director%2c-language-services/job?hub=6&mobile=false&width=1252&height=500&bga=true&needsRedirect=false&jan1offset=-480&jun1offset=-420

Job Locations US-OR-Portland | US Requisition ID 2022-16863 Position Category Management/Supervisory Position Type Regular Full-Time Job Type Unclassified Administrative Department Language Services Salary Range Commensurate with qualifications, experience and internal equity FTE 1.00 Schedule Monday-Friday. Telecommuting when there is not a need to be on campus. Hours 8:00am – 5:00pm with flexibility of working hours required, including evenings and weekends. HR Mission Healthcare Drug Testable No

Department Overview

This position provides leadership, strategic direction and financial oversight of the Language Services department, and is responsible for planning, developing, and leading a centralized team of language services supervisors, interpreters, translators, and administrative staff who are responsible for the oversight and implementation of the language services provided at OHSU. The manager provides institutional perspective and insight to support the system-level alignment of a variety of initiatives. They have accountability and oversight of system-wide contracts with external vendors. The position demands a high level of focus on data interpretation, compliance, continued systems improvement, and program implementation.

Function/Duties of Position

Operations & Strategy:

  • Serves as a subject matter expert on the operational aspects of language access across OHSU
  • Provides centralized operations support for service delivery system-wide, including system standardization of vendor selection, scheduling, performance tracking/ productivity, user systems administration, analytics, expense tracking, management reporting, and statistical analysis
  • Consults with leaders on barriers to language access and drives meaningful improvement at the individual, departmental, and system level to achieve appropriate access to resources
  • Fosters relationships with stakeholders and partners (internal and external) and collaborates with OHSU members to ensure best-in-class language services that meet the diverse needs of those we serve
  • Maintains a high standard of customer service; ensuring the department responds quickly to internal and external issues, works with colleagues to address system-wide breakdowns, and proactively collaborates to resolve issues impacting the quality of services
  • Responsible for researching and vetting new technology and equipment needed to meet the growing needs
  • Identify industry trends, new technology, certifications, and/or modifications needed to enhance programmatic and service offerings
  • Provides leadership and guidance for the various programs supported by the department supervisors and staff
  • Collaborates with the interpreter and written translation supervisors in collecting observational data, and conducting quality reviews and audits of internal staff and vendors
  • Develops and manages vendor relationships, ensuring effective long-term partnerships with a focus on providing equitable access to resources for populations with limited English proficiency
  • Collaborates with other organizations to stay current on best practices and knowledge share on providing equitable and inclusive access to language services

Fiscal Responsibility

  • Monitors and complies with the budget, including preparation of monthly reports, and providing explanations for any variances
  • Oversees invoicing from vendors to ensure transactions are completed correctly and timely
  • Reviews financial reports to ensure expenditures and receivables are captured according to fiscal policies and OHSU guidelines
  • Works closely with the Contract Specialist to prepare and modify contracts with language vendors and other outside providers of interpretation and written translation services (continuously monitoring for compliance)
  •  In collaboration with the Contract Specialist manages the RFP process for vendors, as required

HR Management

  • Provides direct management of Language Services interpreter and written translation supervisors, program manager, and project coordinator
  • Assists in the recruiting, hiring, orientation, and on-boarding of new employees
  • Creates and maintains training plan for the onboarding process, and ongoing staff development
  • Develops strategies to maintain workforce wellness in alignment with institutional initiatives, focusing on team dynamics and individual support in relation to all aspects of the work environment 
  • Develop strategies and initiatives to mitigate turnover, retain the best staff members and recruit top talent
  • Engages staff in improvement work and provides opportunities for professional development
  • Provides direct supervision, performance management, and mentorship through 1:1s, informational interviews, shadowing, coaching, and corrective action with an emphasis on the Health Care Interpreter and Translator Code of Ethics
  • Remains current on HR processes and procedures and maintains a good relationship with HR business partner
  • Facilitates communication with staff and provides timely information and updates via appropriate channels

Quality Assurance

  • Reviews, edits, and develops policies and procedures as appropriate to ensure OHSU is in compliance with DNV and other regulatory agencies
  • Maintain knowledge and awareness of applicable standards, rules, regulations, and laws at OHSU, the community, state, and federal levels in regard to translation and interpretive services
  • Maintains regulatory and compliance reporting, and responds with appropriate action plans as needed
  • Ensures employees and vendors adhere to mandatory occupational health and education/certification requirements

Required Qualifications

  • Bachelor’s degree
  • Minimum of 5 years of  progressive management experience
  • Demonstrated experience with language services, understanding of the interpreting process and knowledge of linguistic principals as it applies to interpreting and translation
  • Demonstrated experience in cultural competency and humility, working with diverse populations (patients, students, employees, community members at large)
  • Fluent bilingual proficiency in English and another spoken or signed language
  • Exhibits a friendly and outgoing demeanor
  • Demonstrates critical thinking and problem-solving skills
  • Ability to manage and perform multiple tasks under conditions of fluctuating workloads, competing priorities, and changing deadlines
  • Proficient in MS Office Suite
  • Ability to work independently and follow through on assignments with minimal direction
  • Possesses excellent interpersonal, written, and oral communication skills, including the ability to speak in large groups
  • Demonstrated experience in cultivating and fostering working relationships and partnerships internally and externally
  • Ability to work with multi-disciplinary teams
  • Strong training and facilitation skills
  • Ability to coach individuals at all levels of the organization
  • Applicable training, policies, procedures, and agreements related to the position, department, or OHSU as a whole
  • Must be able to perform the essential functions of the position with or without accommodation

Preferred Qualifications

  • Master’s degree
  • 7 years of managing direct reports
  • Experience in the healthcare, higher education, or research setting
  • Experience in data analytics
  • Formal experience in training and coaching
  • Experience with EPIC or other patient information software
  • Knowledge of budgeting and resource allocation
  • Experience in vendor relationship management
  • Experience in data analysis
  • Experience in project management
  • Holding national certification and be in good standing and from either the National Board of Certification for Medical Interpreters (NBCMI) or Certification Commission for Healthcare Interpreters (CCHI);
  • Qualification or certification through the Oregon Health Care Interpreter Program under Oregon Health Authority

Additional Details

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All are welcome

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

As an organization devoted to the health and well-being of people in Oregon and beyond, OHSU requires its employees to be fully vaccinated against COVID-19.

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