The Linguistics of LinkedIn

I have been watching this presentation 20 Tips to Amplify Your Brand on LinkedIn from LinkedIn for Small Business this morning and appreciating how well LinkedIn’s way of thinking about the process of professional self-presentation is aligned with my own WaLK vision for the process of applying linguistics to the job search.

First of all, the metaphor they are using, that of amplification, is in fact the metaphor that I have been using to think about using this tool.   You do the work of presenting yourself professionally, you do the work of building a network and then LinkedIn will amplify it!  I played with the metaphor of a lever, but “leverage” is already so overused, and also amplify feels more linguistic.  It is after all, all about the language!

Story.  Slide 10 talks about “telling your brand story”

Screen Shot 2013-09-07 at 12.26.27 PM

As an analyst of narrative, I am interested to see what they choose to highlight graphically here, but also that the words that are chosen to describe storytelling here: “showcase” and “highlight” are also very visual.  There is a big push to bring the visual into LinkedIn these days, but I would want to remember the power of language here.  The Summary is indeed our best place to tell a story, as it provides the most structural freedom of the sections on the LinkedIn profile.  Interestingly, many people do create structure there.

In a recent pilot project, my team of researchers and I found that the average number of sections created here was three.  And what do people do with these sections?  It varies!

Some people choose to play with timescales, beginning with a section describing the present, then moving to the recent past, and ending with some thoughts about the future (a great formula for “TMAY”).  Others divide the section more conceptually, talking in the first paragraph about interests, then moving to describe tasks that exemplify these, and ending with a description of concrete skills.  Some people do away with structure entirely, using this section to actually tell a story (about the discovery of one’s calling), a poem, or client recommenations.

Further, as someone who advocates for a “resume as narrative” perspective, I was thrilled to see the first job under the Experience section being included in the story.  Following Goffman, I would say that such information is more of a “given off” story than it is a “given” story, but it reflects a crucial understanding of narrative structure.  When we tell a story, we have to decide what we say first, and what we say first carries meaning because it is heard first.  With the description of your current job, you can narrate the future by describing the aspects of your job in the order of duties that you would most like to do more or do again in the next job.

The presentation goes on to say “let your network speak for you” reflecting another crucial understanding of voicing gleaned from literary theorist Bakhtin.  In choosing to present other voices, metaphorically double – voicing them, we are given rhetorical distance from these words and the social implications of bragging “I’m not bragging, I’m just sharing the words of others who brag about me.”

LinkedIn has put their awareness of Speech Act Theory to good practice with the inclusion of new features like “endorsements” and reccommendations” letting your network do for you things that you would never be able to do for yourself.

Next in this LinkedIn series, I will consider how LinkedIn puts theory to practice in talking about their own organization in their Company Pages.

Interview questions in the wild

Anthrodesign is a great resource for folks thinking about careers in design anthropology.

I am new to the site, but one of the first posts I read convinced me that this is absolutely WaLK territory.  The poster (Steve Portigal) talks about job interview questions that he has recently received:

Talk about an invitation to walk with them!


Bringing Goffman to (your job interview over) dinner

This past Spring, I gave a paper at the Standing Conference of Management and Organizational Inquiry (SCMOI) about job interviews which take place over a meal. This conference is gloriously interdisciplinary and such it was that I found myself presenting just after a nutritionist, and just before a participatory improvistational theater performance. I was talking about job interviews, and the room was crackling with creative energy, ready to think about performance (and already thinking about food, thank you previous presenter). When I stood up to start my talk, I noticed that one of the previous presenters had left what looked like a bistro table set up in the middle of my presentation space: it was perfect because  I could almost see my interviewer and interviewee sitting right there (also because I began the ppt with this image):


The context helped me do exactly what I wanted to do: think about job interviews as theater! And I knew that we were chanelling Goffman when in the Q&A, the questions were all brainstorm-y helping me design an “encounters in public” style project of violations of norms in interview contexts

What are the norms in a job interview over food?

I went to the advice books and found this: Much of the advice feels like that which you might hear for any job interview, except for “don’t order food that is messy to eat” and then  one about “don’t drink alcohol. ever”  And that one I saw again and again: which tells me something that I already knew, that interviews are all about frames!


The interviewer sets the frame in a job interview, and in an office, everything about the context works to support and maintain a frame of formality, but a move to a restaurant might feel like an invitation to reframe the encounter. Alcohol seems to be a key “bracketing element” that can reframe the interview in one of the following ways:

 “a trap”

 A test

 A date (you’re deciding if you like them, they’re deciding if they life you)

But what does this matter? Well, interviews over food are “good to think.” When you introduce food and move the location, many of the underlying issues around power, embedded assumptions about behavior in this context rise to the surface. Questions like “should I offer to pay the check?” or “how do I know when the meal is over?” reveal that there is much more going on in a job interview than meets the eye! I advocate for a job interview as an opportunity for practicing empathy. Both participants are likely to be quite nervous, both are likely reading the other one for cues that can easily be misinterpreted. As an interviewee, we can pay attention to some of the big ones like being polite to the waiter and noticing whether our potential employer is as well, but when it comes to the smaller, more micro level cues, a healthy dose of generosity can go a long way. Be generous with questions if something seems amiss, be generous with listening – deeply listen with empathy and curiosity. Be generous about yourself. Let as much of yourself be known as you are willing and able to.

It could be a trap, but the more you choose to see and interpret behavior through this lens, the more you will be assured that it becomes so. Now, it is of course illegal for a potential employer to ask you about family, but if you are someone for whom family is very important and you would “normally” talk about them with your colleagues, and you find a conversational opportunity to mention an aspect of your family life, if you choose to do so and are not hired because of that, you may wish to ask yourself whether you would be comfortable working with those folks at all.

And in my opinion, if you are someone who would normally have a glass of wine with dinner, you should have A glass of wine! Ultimately, you spend so much of your life at work – and it would be too exhausting to perform all day every day. I think you have to be yourself, or at least a job-interview framed version of yourself. Ironic, no that an a performance approach to a job interview would lead to insight about not performing? “Yes-and” that is where “yes-and” has led me! ☺

Charlotte Linde

Career Profile: Narrative & Organizational Memory

The Career Profiles in Linguistics section regularly highlights career paths taken by linguists. If you would like to recommend someone (including yourself) for a future profile, please contact Career Linguist.

Charlotte linde

Yesterday I had the distinct pleasure of meeting with Dr. Charlotte Linde, who works at NASA!  Specifically, she works at the NASA Ames Research Center within the Information Sciences and Technology division.


About Charlotte
Charlotte’s specialization is in narrative and institutional memory, and at NASA, some of her recent work tackles how moon and Mars spaceship planning teams “preserve and use representations of the past to guide present and future actions.”  So, for example, how does NASA as an organization  learn from past successes and failures in advancing the next mission.  Narratives are one form in which knowledge is stored and a linguist can think about things like: Who uses them?  In what contexts?  To what ends?   Does the institution want to manage these uses?  If so how and why?

Click here if you would like to read some more about Charlotte’s work on narrative and memory.

For those of you unfamiliar with her work, Charlotte is probably best known for her work on politeness and accidents in pilot-air traffic controller interactions.
Another thing that she is working on now is the nature of authority, and how it is negotiated in language.  This is a HUGE area for linguists. If you’d like to read more, here’s a blog post you might be interested in.


About Knowledge Management
Charlotte’s work for NASA falls within the realm of “knowledge management.” What is “knowledge management” you ask? Well, if you want to learn more, here is a place to start.  The author of that resource defines it this way: “Where and in what forms knowledge exists; what the organization needs to know; how to promote a culture conducive to learning, sharing, and knowledge creation; how to make the right knowledge available to the right people at the right time; how to best generate or acquire new relevant knowledge; how to manage all of these factors so as to enhance performance in light of the organization’s strategic goals and short term opportunities and threats.

Linguistics as training for Knowledge Management 
In our conversation, Charlotte helped me to see that knowledge management is something that we linguists are uniquely equipped for.  We listen better than the average bear.  We observe detail better than the average bear.  We cue into things that other people might not even notice in the first place.

For instance, I happen to posses a great deal of knowledge about where it is that people have found professional expression of their passion for linguistics.  To apply a knowledge management lens to my situation would be to think about the forms in which my knowledge about career paths is stored.  Where is this information contained?  Right now, a great deal of it exists only in my brain and then in the stories that I tell.  I am invested in finding more ways to disseminate this information, in other words, it is tied up with a strategy to want to share my knowledge for myriad reasons, among them:

  • Dissemination would help employers better understand how to use us as linguists, perhaps forging new connections, ones that we have not yet dreamed of
  • Dissemination helps those who are just starting their training envision new ways of applying it, perhaps motivating a current student to take a class that they would not have thought to take otherwise
  • Dissemination helps those who are out there working better understand and articulate the value of their work
  • Which might attract those who are only thinking about studying linguistics, and who would have been turned off by the field if they thought the only application of it were in academia.

Thus, it is that I find myself blogging this morning, as a way to “sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge.” And thus it is that I have written my way back around to User Experience  which you can read more about in the post I crafted last week!   So, that is my cue – ta for now, and keep the stories coming!  🙂

Return to Career Profiles in Linguistics.

Resume as a research paper

Resume: A revised, peer-reviewed process!

There are many conceptual metaphors which are useful for thinking about a resume (and many excellent guides for working on resumes, and I encourage you to consult them freely. Some of my favorites are: Gallery of Best Resumes and No Nonsense Resumes).  But I am an academic, and the conceptual metaphor that I am going to be using with you here is that of a research paper.  I like this metaphor because it makes you think about process.  Hopefully, you never hand in a research paper that has not been edited, revised and peer-reviewed many times.

Thinking about the writing process generally, I have heard from many writers and editors that there are three phases. First, the goal is to just get all of the ideas out of your head and down on the page, the next step is to make the words pretty, and then a final round of revisions helps you to make the words really say what it is that you want them to say.  I suggest that these steps are tremendously useful in thinking about drafting a resume as well.

Getting the ideas on the page

The first step will be just to get the ideas down which often is the hardest step because experiencing work is very different from describing it, and communicating what its impact has been, especially if we haven’t been doing it very long, or are too busy doing it now.   Note: As with any writing project, you want to write a resume in pieces, out of order.  Write whatever feels the easiest to write about at the moment, describing one aspect of your duties on a particular job for example.  This activity might help you think about the details of another job, or a particular education exercise that helped stimulate your interest in this subject.  You may wish to create a series of folders that contain elaborated descriptions of each job, experience, etc.

Making it prettier

Is there too much text?  Not enough?  Different resume guides will say different things about length, but I insist that you work to at least create ONE version of your resume that is one page.  When you think about it this way, what information do you choose to leave IN, not leave OUT? What does it look like?  Is it symmetrical?  Is there white space on the page?  When we do this activity in the professional development workshop that I teach at Georgetown, we plug everyone’s resumes into a ppt and look at them from a distance and decide which is the most visually  pleasing when we abstract away from content.  Then, we zero in and see what exactly that person has done in constructing their experience.  Often, it has to do with symmetry.  Every job receives 3 bullets of description (whether or not that was “actually” the case if one job really was much more complicated and multifaceted than another one).  The point is to present experience, and when it comes to resumes, you best be constructing the experience that you would most want to create for yourself in the context of your new job.

Making it say what you want it to say

Finally, I would suggest going through every bullet of your resume and asking yourself whether or not you have answered all of the “who” “what” “when” “where” and “whys.”  A classic example is teaching.  Many of us have had experience tutoring or teaching, but certainly none of us had the same experience.  And this is a good thing, because it can set you apart, and as such is certainly something you want to be sure to capture in the resume.  How many students did you have?  What types of learners were they?  How often did class meet?  Did you design the curriculum / administer the exams?    Were there any measurable outcomes?  Did you improve the test scores of your students?  Give as many examples as you can!

Think about this example:

“When I was a graduate teaching assistant, I took the initiative to create an online database for organizing teaching resources identifying websites and videos about sociolinguistics, cataloguing them in an intuitive user-designed interface.”

Now, as I just sat here and wrote that example, I realize that it exemplifies perfectly the need for quantification.   These descriptions could mean more if you knew how big this database is, how many people used it, how it was accessed, and how often.  Were there any measurable outcomes? For example” Making these materials accessible helped the teachers be more efficient and effective in their teaching, and it helped students become more engaged in the topic.”

The reason I particularly like the research paper metaphor is that as researchers, we know that you do not make any claim without supporting it.  This is no less true of a resume than it is of a research paper.  Make sure that you have supported any claim that you make with evidence.  For example, if your resume says that you are a skilled communicator, provide evidence in the form of examples of situations in which you effectively communicated (and not to be meta, but your resume best sing if this is one of the claims that you are making for yourself).


Nancy Frishberg

Career Profile: Experience Research

The Career Profiles in Linguistics section regularly highlights career paths taken by linguists. If you would like to recommend someone (including yourself) for a future profile, please contact Career Linguist.

I wanted to know more about the world of User Experience Research, so where better?  I came here to the Bay Area to start asking questions!

And first, we need to get the terminology down. I wasn’t sure if I was asking about “User Testing” “Usability Testing” or “Market/Customer/User” Research.”   Turns out that mostly market research happens in Marketing departments. Customer research is sometimes valuable for the design team, when there is a clear distinction between who makes the purchase decision and who uses the product or service.

So maybe our best terms are the broadest and most general terms to capture what we are wanting to learn more about is “user research” or usability testing”

Nancy Frishberg, who I met through participation in Linguists Outside Academia is a trained linguist who works in user experience, applying principles of user-centered design to a variety of products with attention to processes that promote quality.

Her mini-bio
Frishberg earned the Ph.D. from UCSD in linguistics for her work on historical changes in American Sign Language. She has held research and teaching positions in academia: at NTID (RIT), at Hampshire College, and at NYU‘s Deafness Research and Training Center (which moved to University of Arkansas, Little Rock, in 1980). During several years of consulting on topics related to deafness, sign language teaching, and interpreting, she wrote the book Interpreting: An Introduction, (1986 and 1990, 2nd edition) published by the Registry of Interpreters for the Deaf (RID). The book is still in print, and forms the basis of the required written examination for certification of sign language interpreters by RID.

In about 1985, her career took a change as she moved from academia and quasi-academic consulting into the corporate sector. The skills she developed in posing research questions and designing activities to address the questions, in conducting field work and experimental studies, in evaluating individuals and programs, and in designing instructional activities have served her well in the corporate world

As it turns out, she is EXACTLY the person that I needed to be talking to about this world.

Some of Nancy’s favorite bits of nomenclature:

  • usability engineering
  • user experience research
  • user design

Basically, the work is about learning more about the market, the customer, and the user (who may or may not be the customer), and specifically getting at how people interact with the product.  Where the problems are.  What the opportunities might be.

A helpful example from Nancy
“My usual example is a sleep monitoring machine. The market (because these pieces of equipment are quite expensive) is hospitals and clinics. The customer is the purchasing agent or perhaps the medical staff’s advisory committee (i.e., doctors) to the purchasing department. The user is the sleep technician who attaches the patient to the machine and needs to prepare the read out for the doctor who makes a diagnosis or reports back to the patient.”

Nancy and I had a great conversation about the process of structuring and designing interactions that help you get information about how your user interacts with your product. She blogs about focus groups, and shared with me some new ways of thinking about focus groups (they are not bad per se), but that there are also different ways that you might go about putting people together into game interactions that are not like focus groups so that one person cannot dominate the conversation, and so that not only one person is talking at a time.

As a researcher and performer of improv, this was about the coolest thing I could imagine!

Nancy shared with me that she uses her linguistics background every day as part of her work. She looks for patterns and tries to quantify them, she is often called upon to think in terms of type/token (which she quickly recognized she is trained to do in a way that her colleagues who do not have a linguistics background are not). “Basically,” she told me “this work is ethnography – but you have to move from thinking about ethnography on the scale of years and think about how you can distill and compress that analytical complexity and richness into an hour or two (or maybe a day or two) of really meaningful interaction with people who are impacted by (or who impact) the use of your product or service.” Nancy is a regular participant in the Ask-A-Linguist section of Linguist List, so if you want to go learn more about her skills as an outward-facing linguist, check her out there!

Some other resources that she shared:
Her website

Her slideshares

Have experience in this world? I would love to hear all about it! Tweet at me @CareerLinguist

Return to Career Profiles in Linguistics.

The geography of networking

Often when I speak with jobseekers, they speak as though they regard it as a disadvantage to have particular requirements (or dream locations) around geography. But I would encourage you to see this as a tremendous advantage, especially when it comes to reaching out to people who you want to have help you with your search. Giving someone a geographical region helps organize and narrow thinking, corralling it on your behalf. Put yourself in their shoes for just a minute and think about how much easier it would be for you to answer the question “do you know any professionally-minded linguists in the Bay Area?” as compared to ”do you know any professionally-minded linguists?”

So, some specific tips for reaching out. If you are thinking about moving to a particular geographical location, consider a networking advance trip to lay some foundation. Remember, never ask for jobs directly, and you should not use this as an opportunity to sell something. Networking is precious, don’t alienate those who might be potential helpers by making them uncomfortable with a sales pitch.

If you are already in your dream location seek out events by reading the blogs of people or organizations in your area.

If you know you are going to be traveling (say you are going to Chicago for a conference) and you want to be doing some networking as part of this trip, consider whether you might host a happy hour while you are there or find a networking happy hour to participate in (I am part of the Canadian Expat community in DC, and we often have visitors stop in while they are in town). Invite all the folks you know in the area. Depending on how many people you know there, it may be a whole heck of a lot easier to organize everyone coming to you than to be traveling to meet a bunch of people individually. At the event, let folks know that you are in networking mode and what kinds of connections it is that you are looking for exactly.

LinkedIn. With LinkedIn, you can search by keyword, like “Oakland” or you can type in a zipcode directly into the “advanced search” feature. Within advanced search, pay attention for network settings. Your “1st degree connections’ are those people who you already know and LinkedIn might be helpful in reminding you who it is that you already know in a particular area, or it might alert you to people in your network who have relocated. However, the 2nd and 3rd degree and group contacts may be even more useful to you in a geographically based search. These are people who you do not yet know but who are connected to people in your network, who you might ask to introduce you.

Listservs. If you are already a member of listservs, post the question to the members of your community. The more specific the better. For example: “does anyone on this list know of people in the area of ‘applied storytelling’ who work in the Bay Area?”. If you are not a member of such groups, consider whether there might be a mentor or a trusted member of your network who is and who might post on your behalf. I recently did this for a student who was moving to Israel. I posted on the listserv “ling-outside” (a group designed for outward-facing linguists) asking whether anyone had contacts who were professionally-minded linguists working in Israel. Ironically, the person who responded said that he was not a good contact for her, but passed on the names of a handful of people and organizations who he thought might be good contacts for her, revealing himself to be a great connection for her after all. He might not be doing the work himself, but he is connected to people who are, and thus he is a great link for her!

Ask directly by posting as an update to Facebook, or Tweeting, e-mailing people who you know and trust or just letting it be known when you are talking that you are looking to make connections in a particular geographical region. If you are currently employed, you may wish to be careful about having it be known too widely lest it be perceived that you are jobsearching, but I think that networking is becoming increasingly known and understood, and just about any boss should recognize that outreach is always mutually beneficial.

And as ever, let me know how it is all going! I love to hear your stories about networking ☺

Pack your resume like a suitcase

I am often asked whether or not a resume needs to be one page long, and while yes, I personally do think that any resume you send to an employer should be no more than one page long, the goal is really that of being as smart as possible with a limited amount of space. There are many conceptual metaphors for resumes, but one that I would like to play with here is that of packing a suitcase.

Think about how satisfying it is when you get your packing just right! You spent the time to be really thoughtful about where you were going and the kinds of things you were going to need while you were there. You found items that could do double – duty (be dressed up / dressed down), you found that great pair of shoes that can be worn for many activities, but also don’t take up much space. You were creative enough to combine variety with practicality so you have something for every occaision, but you are not bored to tears at the sight of all the items in the suitcase by the end of the trip.

It has taken me many years (and many poorly packed suitcases) to learn the importance of not bringing too much with me. Having too much impedes my ability to travel well. The suitcase becomes too heavy and hard to manoever, you cannot find anything when you do try to open it up, you even forget that you have things because they are buried down in the bottom. So too with a resume. Less is more!
And of course, at the same time, there are certainly certain basic things that can’t be done without. So what are these items in a resume?

Active Verbs – all of the resume guides exhort readers to find “kicking” verbs and yes, I am going to have to add my voice to say that verbs like “helped” or “taught” really do not do what you need them to do in a resume. They do not go far enough. Who What When Where Why How did you help? Who What When Where Why How did you teach? (How many students did you have? Who designed the materials? How often did class meet? etc. etc. etc.) Also, do not forget to put your SOQs on – support every claim you make!

Referring Expressions (how the speaker chooses to refer to the other people and things in the story world), can reveal information about the speaker’s attitude toward these referents. So you can choose to go out of your way to explain terms that might be opaque like “intertextuality,” making an effort on behalf of reader, or you may choose to not define the term or use more descriptive language like “the relationships among texts” you may wish to show that you assume your reader to be familiar with this concept and you might do that for strategic identity construction purposes for the both of you.

Lists – once referring expressions are chosen, how and where they get presented on the page in relation to other terms will construct meaning. For example, given three terms like: reading, writing, editing. These may be ordered or reordered to give meanings such as:
the sequence in which these important work processes occur
the ways in which concepts are related
(i.e. none must be neglected in the process of writing any grant proposal)
or to highlight the primacy of one skill over others
(i.e. positioning editing and reading as comprising the writing process).
The reason this becomes so important is that with a list, something has to come first. And the lists within lists on resumes come together to tell a story.

Space is precious on a resume precisely because it is limited and all of the choices made carry meaning. The items that you include, the order in which you present them. Unlike an academic CV where you list each and every talk given, each and every paper published, each and every student mentored, on a resume, deciding to talk about one competency means not describing another. But it is precisely for this reason that the skills of linguistics uniquely prepare us for this task. We know that every linguistic choice carries meaning because to say anything means not saying a variety of things. I return to my linguist’s poem:

A linguist is interested in:
what was said
what wasn’t
what you could have said but didn’t

This applies no less to a resume than to any other contextualized use of language. And I am certainly not saying that I pack perfectly every time, but I do know the goal now: I know what a well packed suitcase looks and feels like. The goal is to have a similarly pared down resume, where it is not a question of what to leave out, but of what to leave IN.

Noisy Not: a fun example!

One of my favorite examples of the “noisy not” comes from a website of one of my favorite authors: Tony Hawks. As it happens, his name is quite similar to the skateboarder Tony Hawk and as such, he gets a great deal of fan mail about skateboarding. To make matters worse, the skater Tony Hawk has created a franchise, almost every product of which is presented with the possessive e.g. “Tony Hawke’s Proving ground” a game for playstation, which explains why it is that someone may not notice the difference between Tony Hawke’s and Tony Howkes if one were doing a “google search” for a means to connect with one’s favorite skateboarder.
This confusion explains some strikingly unexpected deictics which greet you immediately upon landing on Tony Hawks (the author’s) official website, including a graphic of a post-it note with an arrow indicating “me” and a Polaroid picture with the label “Hello skate fans”

That Tony Hawks is a comedian becomes apparent when you click on the “skateboarding” link, where he bemoans the confusion between Tony Hawks the “startlingly good looking British male model” (joke), and Tony Hawk an “American whiz kid skateboarding champion,” going on then to present some of the ludicrous fan mail which he receives (apparently intended for Tony Hawk), to which he obligingly responds for the merriment of his fans.

This is a humorous example, but a quick glance at any website will yield compelling information not only about who they ARE, but who they are NOT which is likely to be illuminating to the jobseeker for myriad reasons.

The follow-up email

I have been getting lots of questions lately about following up on job applications via e-mail, and then last night had the very great pleasure of catching up with MLC alumna Kim Shepard, whose story sheds some light, so I thought I would share.

First of all, when you are jobseeking, following up by e-mail is not annoying
Students worry about sending this e-mail in the first place because they worry about being annoying. Now, I don’t think it is the act of sending the e-mail that can be annoying, but that the form the missive often takes that cane get you off on the wrong foot, so you will not be surprised to hear me say that I think that you want to be very careful about how you word this e-mail. This is, after all, what we are all about as linguists, and what I am all about as the “WALK about the Jobsearch” sociolinguist.

What you do NOT want to say: “I am writing to make sure that you received my application materials” This is of course what you want to say, but there are several reasons why this is problematic. First of all, it is likely that the person who you are writing this message to is not actually the person responsible for reviewing the applications, in which case, they cannot really tell you whether it has been received or not. Second, this positioning adopted here is a bit off. There is a way that this feels a bit demanding, and (speech Act Theory can perhaps tell us more about why) but it feels like you are giving orders, which is not the impression that you are going for at this stage in the jobsearch process.

What my advice has typically been
Present yourself as helpful, as someone who understands the realities of the pressures that this person is under, and who wants to make their life easier. This is after all what you will be doing when you get hired, so start showing that you can anticipate needs now. This is why I usually suggest wording along the lines of: “I am writing to make sure that you have all of the information that you need from me, and to let you know how I may be reached should you require any further information”

What Kim’s story taught me:
Kim has been very actively in jobsearch mode since she graduated from the MLC in August 2012. She has been focusing on a few different industries in New York CIty, and one organization in particular: Time Warner, which she came to realize is an ENORMOUS organization. Interview requests that she has received lately have taught her that people who are receiving applications are INNUNDATED, and also that because of the volume of resumes they are receiving, many good resumes are getting weeded out before the person who is actually doing the hiring even sees the stack, (this can often be HR’s function in supporting a jobsearch within an organization to take a first pass at thinning the pile of received resumes).

So, to make sure her resume actually made it to the person who needed to be seeing it, she did a bit of LinkedIn sleuthing and good old fashioned googling, to figure out the names of editors working on the project that she was applying for, in this case, the This Old House Reader Remodel Contest. Then, she sent an e-mail explaining that she had already submitted her resume through the Time Warner system, but also reattaching her resume “for your consideration.”

In keeping with my performance of helpfulness, I might even suggest the wording “convenience” as in “for your convenience,” but Kim was told that sending this e-mail when she did was the reason that she got called in for the interview! They had been trying to have the job advertisement posted for weeks, and it had only just posted the Friday before, but because of time constraints of the staff, they only had Monday available to conduct interviews. Because she sent that mail on Monday morning, and because she was ready to come in whenever, she was able to snag an interview and she started the job the following week.

So, now Kim is very happily employed by This Old House magazine, using her graphic design and web skills to edit and format online content submitted by viewers. She is also remembering to be a linguist and ACTIVELY listening everyday to that which is going on around her, listening to what is being talked about and identifying the NOISY NOTS, creatively brainstorming about what the organization needs and where the skills that she brings to the table might become the most valuable. Congratulations Kim, and please learn from her example to follow up via e-mail!!!